Pick up all the incoming calls following the brstandard.
按照标准接听所有来电。
Establish good public relations with all guests.
同客人建立良好的公共关系。
Provide guests with the most accurate up to date information at all times.
给客人提供最新和最准确的信息。
Knowledge of detailed procedures in handling room booking.
熟练处理房间预订。
Follow-up “no-show” list group wash-down daily.
落实“预订未到客人”的名单和每日团队取消情况。
To ｕpdate corporate rates/Travel Agents rates in the computer system.
在电脑系统中更改合同价/旅行社价格。
The confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
确认预定，在收到预订24小时内，要通过书信/电传/传真的形式进行预订确认。
To check arrival lists, special filling arrangements, change reservations, rates special arrangement, VIP etc daily.
检查每日预抵的客人名单，特殊的备注，更改预订，房间价格， 特殊的安排，重要客人等。
To filing of all correspondence daily according to date/month/year.
每日/每月/每年的所有的日常通信的书写和存放。
Co-ordinate all reservations input.
所有预订资料的输入。